In the first two ‘Going Mobile’ posts we explored how cross-device matching works and how ads are targeted and delivered to those users. In this long overdue post, we’ll go from the theoretical to the practical and go through some best practices for getting the most from your cross-device retargeting campaigns.
This is the basic step that should kick off any marketing campaign. Determine what you want to accomplish. Cross-device retargeting can help you accomplish four general goals:
Creating actionable audience segments is necessary for any retargeting campaign and it’s no different when you’re retargeting users on their mobile devices. When segmenting your audiences, there’s a balance you’ll need to strike with your audience segments – smaller audiences can perform well, but are harder to scale; large, generic audiences can be harder to optimize. For cross-device retargeting campaigns, we’d recommend starting with the following audiences:
If you’ve ever done retargeting, the previous two steps should be pretty familiar already. Step three is where some of the nuances diverge. There are two common mobile ad formats used in-app and across mobile web sites:
Beyond the obvious difference in size, the two ad formats have distinct strengths and weaknesses.
If you want to drive volume, mobile banners are your best bet, as the available inventory vastly outnumbers mobile interstitial inventory. We’ve typically seen the number of available banner impressions outnumber interstitial impressions by 3-5x. Mobile banners are also significantly cheaper than interstitials. Mobile banner CPMs range from $.50-$2.00+, whereas interstitial CPMs range from $3.00-7.00+. On average, interstitial campaign CPMs are about 3-6x higher than mobile banner CPMs.
Of course, price isn’t the only issue. Part of the reason Mobile Interstitial ads cost more is because they enjoy significantly higher engagement rates. On average, interstitial click-through rates (CTRs) are 3-4x higher than banner CTRs. Based on the campaign and creative quality, we’ve even seen interstitial campaigns with CTRs up to 10x higher than average banner CTRs.
The takeaway here is that, as always, there are trade-offs so it’s worthwhile to test different formats to see which best addresses your specific goals. For scenarios where volume is important, or you’re budget constrained, try testing mobile banner ads. If you’re trying to encourage customer action, then interstitials might be the optimal format.
Provide a clear and simple value proposition; create a sense of urgency and include vivid, strong CTAs
Creative optimization for your mobile campaigns goes beyond just repurposing your desktop banner ads. Mobile ads give you a unique chance to make an impression. The key to driving performance is simplicity and directness. You’ll want to ensure your mobile ads offer the following:
I’ve already beaten the drum pretty soundly on why you should be measuring view-through attribution here. If you’re still primarily measuring performance on a last-click model, mobile might be a good opportunity to also try testing a view-through attribution model. Tracking mobile view-throughs can be especially enlightening if your customers are more likely to convert on desktops or if your ad CTAs drive to a desktop-centric action.
Hopefully these recommendations will help you get a head start with your cross-device and mobile retargeting campaigns!
This is a guest post from Florence Broder, Content Manager at AppsFlyer.
As users shift from desktop to mobile, advertisers are serving more ads there. Social networks are being used on mobile more frequently and are creating more mobile advertising programs. At the same time there are social networks arriving late to the game. But what does it all mean for advertisers?
During every mega sporting event or award ceremony, viewers flock to their social networks to share reactions and comments with their friends. One of the most tweeted sporting events was the World Cup game with over 30 million tweets. It was single handedly responsible for doubling Twitter’s revenue in Q2 of 2014 and most of that came from mobile.
If that’s not enough to convince you, on average the most time spent on a mobile device is on social and communication apps. And that’s true no matter what the demographic, as you see from the chart below. Users want to be connected to their friends all the time no matter how old they are.
Given the increased time users are spending on social networks with their mobile device you would think that’s where most advertisers are putting their budgets. However, that’s not the case all. In fact, only 1% of all US advertising spend is on mobile platforms, compared to 43% for TV and 29% for print, according the CMO Council. But they too are getting on the bandwagon and will soon be spending nearly $60 billion by 2017 (see chart below from Statista). However, the 2015 Salesforce State of Marketing Report shows that 66% of marketers believe that social is intertwined with their business. It’s safe to assume it’s probably because most users are also accessing social networks on their mobile device.
And of course that brings us to the social networks themselves. Facebook and Twitter have been in the lead for a while and even have their own mobile measurement partners, completely embracing the nexus of social and mobile.
2014 saw two major social networks, LinkedIn and SnapChat, debut mobile advertising on their app. Unlike Facebook and Twitter where ads appear in user feeds, both LinkedIn and SnapChat ads appear in a user’s inbox. Pinterest is the latest social network to join the mobile bandwagon, announcing a unique partnership with the Apple App Store, allowing users to download apps directly from a pin. App Pins is the latest in Pinterest’s repertoire of rich pins.
Social networks will create more and more opportunities for advertisers to serve ads on mobile. I wouldn’t be surprised to see a promoted pin on my Pinterest board or a sponsored ad in my LinkedIn feed. Social networks will not only respond to this demand but the need for better data and measurement. However, as the opportunities increase so does the competition for a piece of social mobile real estate.
Florence is the Content Manager at AppsFlyer and has been working in the digital marketing space for over 10 years, in both B2C and B2B. She loves all things social and content-related and is thrilled that she can now work in the mobile analytics field, especially after her initial exposure to the mobile landscape at Conduit.
In our first post, Going Mobile, we broke down cross-device targeting into two separate components – cross device matching and targeting – and explained how cross-device matching works. In this post, we’ll take a deeper dive into the targeting and ad delivery part of the story.
Let’s go back to a scenario we presented in our previous post. You’ve successfully identified that the user who visited your website from her laptop in a Manhattan office is the same user that played Crossy Road on her phone from a Hoboken coffee shop. Great!
But now what? How do you actually reach her across her different devices with your message? This is where ad exchanges play an essential role in ad delivery once you’ve found that user and the devices they’re on.
If you’re a search marketer, cross-device targeting is probably something you’ve been using for a while now. Google’s Enhanced Campaigns unifies targeting and ad delivery for desktop and mobile devices across Google’s search and display network. It’s just that when you’re trying to target a particular customer across hundreds of thousands of distinct websites and mobile apps, it can feel much more intimidating when you have to go beyond the tidy confines of Google’s ecosystem.
To solve this problem, ad exchanges emerged bringing order and centralization to marketers buying ad inventory across web sites and ad networks. Exchanges fundamentally changed ad buying by enabling display advertisers to target visitors based on audience data and then bid on each ad impression individually in real-time based on what that visitor was worth to them (thus, the “searchification” of display that you’ll often hear referred).
So how exactly do mobile ad exchanges like MoPub and Nexage fit into the story? The mobile advertising opportunity has been exploding recently and already accounts for over 27% of digital ad spend. With the plethora of mobile advertising options – including mobile and tablet apps, as well as mobile website inventory – a number of different mobile-specific ad exchanges like MoPub and Nexage emerged, aggregating the billions of available mobile ad impressions. But not only do mobile exchanges aggregate inventory, they also provide the marketplace for effective targeting and bidding, enabling advertisers, and using a demand-side platform to leverage their existing audience data to find, reach, and deliver ads to the potential customers they’re most interested in reaching.
In our next and final post in this series, we’ll provide some tips and strategies for getting the most from your cross-device campaigns.
The Super Bowl is one of the biggest sporting events of the year. It’s not just a football game, but also a social event, with people getting together for a Sunday full of eating, chatting and sharing on top of watching the game. With that in mind, it makes sense that Facebook sees a lot of activity during the game, especially on mobile devices as people watch live. So what did this activity look like for Super Bowl XLIX? We took a look at our Marin Global Online Advertising Index to understand how consumers behaved this past Sunday.
When comparing Facebook activity during this past Super Bowl Sunday against prior Sundays in January, we saw some significant boost from that single day. Click-through rates for Facebook ads experienced a 9% lift during the Super Bowl, and cost-per-click experienced an astounding 55% jump, signaling the increased competitiveness during this event. After looking at Facebook conversion rates during the Super Bowl, this increased competitiveness makes sense. Conversion rates on Facebook mobile devices jumped 414% during the Super Bowl alone!
What this means for advertisers is that the Super Bowl is not just a social event offline, but online as well. People sharing and commenting on social media during the event translated into real sales and conversions. Successful marketers managed to leverage this in combination with the second-screen effect to increase brand interest, click-through and ultimately, conversions.
This is a guest post from Jonathan Kagan and Jennie Choi of Results Digital/MARC USA
When one thinks of an “integrated media plan,” search and TV both come to mind (as they should). But all too often, no one remembers to think beyond the surface and realize the impact TV has on search by device.
Television is a quick way to either bump up your brands search traffic or kick it off for the first time (non-brand will be impacted as well, but the growth is rarely at the same level). With a few exceptions, the vast majority of your consumers will first see your TV commercial while sitting on their couch after work/school in the evening, and more than likely, they will have a smartphone – or even a tablet – within arm’s reach. This in turn begins the multi-screen integrated media approach.
Consumer sees TV commercial and is intrigued. Odds are consumer is to tired or lazy to get out their trusty computer, so they will turn to their trusty mobile device, launching an information gathering session based off just two impressions (one from TV and one from search).
Not believing this concept? Well let me enlighten you to a client who launched a branded TV campaign, after having no TV in market at all (comparison of branded search traffic: three before TV launched vs. three with TV):
Based on data like this, any search marketers must ask themselves, “Have I done everything possible to prep my search program for the onslaught of TV?” If the answer is anything less than “Yes,” then it’s time to rethink your strategy, ASAP.
But have no fear; here are four simple steps you can take to prepare your program for the incremental brand traffic you are likely going to get. Note: If you don’t get any incremental brand traffic, there may be an issue with the TV commercial itself:
After all is said and done, don’t be surprised if your post-click activity is less than ideal. Mobile is not meant to convert, it is meant to continue an engagement to a point that the consumer is willing to get up and finish the conversion process in a more comfortable environment – like a desktop or in-store.
Jonathan Kagan is the Sr Director of Search and Biddable Media at Results Digital/MARC USA. He is a veteran of the search marketing industry for nearly 10 years and was a 2013 winner of Google’s Search Excellence Award. In his time, he has run numerous Fortune 500 clients, as well as built teams with Digitas, Digitas Costa Rica, Mediacom, and Publicis Healthcare. You can often find him speaking at industry conferences or read his articles in the various industry trades. You can follow him on Twitter at: @JonKagan
Jennie Choi is the Paid Search Manager at Results Digital/MARC USA. She has 4 years of experience in paid search and social media, including: financial, consumer packaged goods, pharmaceutical, and telecommunications verticals. Jennie brings a diverse portfolio of experiences and skills to her role. When she has spare time, Jennie loves exploring good food and wine. You can follow her on Twitter at: @_JennieChoi
Yesterday Google announced the rollout of enhanced campaigns, a major AdWords product release that attempts to simplify the management of campaigns across devices. With enhanced campaigns, search marketers will be able to target consumers based on device, location, and time of day through a single campaign. However, for search marketers that currently leverage separate desktop, tablet, and mobile campaigns, Google’s enhanced campaigns will remove some of the control and transparency we’re used to having. Additional details on enhanced campaigns can be found here.
What Does This Mean? To understand the implications of Google’s enhanced campaigns, let’s review the benefits and concerns.
Google plans to roll out enhanced campaigns across advertisers over the next few weeks. As a result, advertisers may not have immediate access to this feature within their accounts. By mid-2013, all campaigns are expected to have been transitioned to enhanced campaigns.
The rapid adoption of mobile devices over the last two years is changing not only how customers engage with advertising channels, but also how online marketers are allocating their advertising budgets. As online marketers are pushing more discretionary spend towards mobile advertising on smartphones and tablets, they need to think more about how they’re optimizing the mobile experience for their on-the-go customers. To help tee up this discussion, Gagan Kanwar, Marin’s Director of Research, sat down and shared three tips on mobile paid search advertising.
There’s no doubt that mobile search has had a groundbreaking year, gaining plenty of industry attention throughout 2012. Our Q3 2012 data found that search clicks on mobile and tablet devices accounted for 19% of total search clicks from June-August. At the same time, another trend has dominated the headlines in the retail industry as sales in physical high street stores have suffered, with well known offline retailers like Comet going into administration. Since 2000, online shopping has grown 7,300% (IMRG). The challenge for high street retailers has been driving footfall into their physical stores, as shoppers take to their laptops, tablets and smart phones to make purchases.
Mobile and In-Store Convergence
In December, these two trends will converge to create a huge opportunity for bricks and clicks retailers. Our Q3 Christmas Shopping Report for the UK identified that in 2011 mobile search clicks grew from 11% of all search clicks at the beginning of the festive shopping period in October, to 15% in December. As retailers were no longer able to deliver internet orders after mid-December last minute shoppers took to the high street, researching purchases on their tablets and mobile devices as they went.
This trend of high street shoppers using their mobile devices offers two scenarios for advertisers using mobile advertising in combination with a physical store:
The immediacy and urgent nature of these two categories of searchers makes them of a higher propensity to convert, meaning they’re high-value customers to advertisers.
How Can Advertisers Capitalise On This?
An effective paid search mobile strategy starts by separating out mobile and tablet from desktop-targeted campaigns. This results in two significant advantages. First, ad position is far more critical on mobile devices where real estate is limited. To increase mobile traffic and conversions during the festive period, leverage position-based bidding to ensure that ads are delivered within the top three positions. Second, include location ad extensions to quickly point on-the-go mobile shoppers to your nearest store location. Furthermore, consider the use of voucher codes in mobile ads during this period to draw more attention to your ads and promote engagement. In-store voucher redemption will enable you to track the effectiveness of your mobile advertising in driving offline conversions.
Read more about the state of mobile search advertising in the UK and how the emergence of smartphones and tablets changes paid search, here.
The Marin Customer Spotlight series profiles industry leaders and provides an informed perspective on current topics and trends. Last week, Katie Kieft, Search and Analytics Specialist at Fuor Digital, sat down with us (virtually) to discuss the state of mobile advertising and share a few industry best practices.
Marin: What are your thoughts on the current state of mobile advertising? Do you feel this growing segment of consumers is only available or profitable to a specific set of industries/verticals? What are your thoughts on the disparity between smart phone and tablet performance within the mobile segment? Do they require separate strategies?
Katie: In short, mobile advertising today is nowhere near where it is going to be in 5, even 2, years. One thing for certain, however, is that the slow progression mobile advertising has seen is certainly not from lack of effort. Advertisers continue to innovate, test, explore, measure the new technologies and advertising opportunities that come with this exponentially growing mobile segment. Currently, mobile search seems to have been adopted and proven successful faster than newer mobile advertising channels, possibly due to the ability to apply knowledge and best practices from desktop search to mobile search. The growing mobile segment—smart phones making up over 50% of the US cell phone population and tablets continuing to grow exponentially—is certainly large enough to offer availability/profitability to all industries. In my opinion, what’s more important than industry or vertical when predicting mobile advertising availability/profitability is how well developed a company’s mobile infrastructure is. For instance, a restaurant with a well-designed mobile site will most likely be much more successful with mobile advertising than its counterpart who does not have a mobile site. The user experiences and user behaviors between smart phones and tablets are just as different as they are between desktop and smart phones, so it is no shock that performance is different as well. Just as mobile and desktop strategies should be customized, having separate strategies for smart phone and tablets is definitely something that should be considered, if not done automatically.
Marin: Mobile device (smart phones and tablets) adoption and usage continues to grow with performance comparable to and sometimes surpassing that of desktops. What paid search strategies are you putting in motion to capitalize on this growing opportunity? How has Marin helped you in executing on these strategies?
Katie: The copy feature in Marin has really made duplicating desktop campaign structures to run on smart phone or tablet devices very easy and has been a big time saver. In regards to smart phone advertising specifically, we understand how much more important being in 1st position is, and with Marin’s bid override feature it is possible to bid to position automatically. This feature not only saves time but also has proven effective in improving performance.
Marin: If you could only recommend one mobile paid search best practice, what would it be and why?
Katie: Always separate smart phone and tablet device campaigns. As previously stated, smart phone, tablet, and desktop usage and experience are all unique and require separate strategies. In order to successfully run separate strategies, the campaigns must first be physically separated in the search account by targeted device. Without proper account structure, other mobile best practices will be harder to implement and campaign management will become more difficult, hence the reason I would recommend this best practice over others.
Implementing a mobile marketing strategy for paid search may pay large dividends to your web business. This article outlines the basic steps from evaluating the opportunity to building and optimizing a mobile-targeted search campaign.
The number of smartphone subscribers using the mobile Internet has grown 45% since 2010, and the majority of 25-34 and 18-24 year olds now own smartphones (64% and 53% respectively). 79% of smartphone consumers use their phones to help with shopping, from comparing prices, to finding more information on a product or service, to locating a retailer. Also, mobile and tablet usage has proven to be complimentary to desktop computer usage. The time for Mobile paid search marketing is now, and the following ideas will help your business capitalize on the opportunity.
The first step in defining a mobile marketing strategy is to estimate the number of monthly search queries your current keywords generate from mobile devices. This can be accomplished by using the Google Keyword Tool’s “Advanced Options and Filters” feature. If demand is significant, it is critical to develop a comprehensive mobile strategy.
Next, investigate what percent of your current traffic comes from mobile devices. This can be tested by opting select campaigns into both mobile and desktop targeting for a limited period of time. After the test period, use the “Segment” button in Adwords to view campaign data segmented by device type. Mobile is estimated to represent 15-17% of all SEM traffic for the Finance, Automotive, Tech, Travel and Entertainment industries. What percent of your brand’s search volume comes from mobile?
If there is significant mobile search volume and brand penetration, evaluate your current assets. Does your brand have mobile-optimized web content or SEM-specific landing pages? If not, plan to invest budget here. Also, be sure your current tracking solution is compatible with mobile in order to attribute conversions and revenue back to the keyword that generated the sale.
One paid search best practice is to create separate campaigns targeting only mobile devices (not desktop). The benefits of doing so are budget control, bid control (see “Bidding” section below), ad copy optimization and mobile-specific landing page targeting. If you already have campaigns targeting desktop, either copy the entire campaign or simply migrate your head terms and other high-traffic keywords.
The mobile customer is unique. When building a mobile keyword set, remember, mobile screens are small. Therefore, mobile search queries tend to be shorter than desktop queries, typically one to three words. Mobile search queries also contain more local information, such as zip codes and city names. In your ad copy, be sure to include a relevant call-to-action, such as “Receive a Quote on Your Phone”. Also, consider using advanced ad features such as click-to-call and click-to-download if you have the means to track conversions from these sources.
There is limited real estate on mobile search engine results pages, five on Google, only two of which are positioned above organic search results. Consider bidding important keywords to position two or better, and leverage your SEM management tool to build an alert to notify you if mobile keywords drop below your target average position. For keywords targeted to ROI or CPL goals, consider targeting separate performance goals based on historical conversion rate and value per conversion, as mobile traffic converts differently than desktop.
If your keywords generate a significant amount of searches from mobile phones, implementing a mobile marketing strategy for paid search should be a priority. After growing by 45% since 2010, mobile internet usage is not expected to slow, so act now.