This is a guest post from Cody Kunning, Director of Search Engine Marketing for Marchex.
Earlier this year, comScore released this data: mobile usage is now surpassing desktop for the first time since the Internet began. That’s a big deal. And it’s an even bigger deal for marketers who are wondering how to drive sales from all these mobile consumers.
When people search for products and services on their phones in Google, they often click what’s known as a “call extension” to call a business. In fact, Google reports consumers click on these extensions more than 40 million times a month. How can marketers optimize their search advertising campaigns to drive more of these clicks and phone calls? Here are four tips for getting started.
Add call extensions to every campaign and all high volume ad groups. Only have 1 phone number to track with? Use that same phone number in all every call extension however use Google forwarding number to get a proxy on calls by campaign or ad group breakout.
Use a different phone number (or forwarding phone number like mentioned above) to track device type results separate from each other. The large discrepancy in calls from mobile and forms from desktop is likely to make conversion rates skew when calls are not properly associated to the correct device type.
Adding a call extension to desktop search is a great way to get a call (at free of charge no less!) from Google. However be careful when adding call extensions to desktop on high volume (core brand) keywords. If too many calls come through (remember calls = no clicks), CTR and Quality score suffers and CPCs will start to rise.
You want people to call and drive higher click-through-rates? Write these two words in your ad: “Call Now.” Variations include “call today” or “book now.” Such directives, as simple and as straightforward as they seem, guide customers and spark desired actions.
Ultimately, consumers respond to a great user experience that is mobile-friendly with a clear call to action and simple messaging.
Now that you have all the tools, what are you waiting for? Go forth and optimize!
Cody Kunning is the Director of Search Engine Marketing for Marchex and has been a search marketing professional since 2006. Recently, he has focused efforts on increasing ROAS on current search programs by dissecting and analyzing traffic by device and conversion type. Mobile search is no longer the future and he has been an early adopter of search strategies to analyze and improve mobile search performance. Prior to Marchex, he held SEM management positions at Microsoft, Cobalt and Local Marketers.
Mobile performance has been on everyone’s minds the past few years, and everyone knows that smartphone click-through rates have been trumping desktop and tablet click-through rates for some time. But just how important is ad position for marketers looking to capture the attention of their audience? We took a look at click-through rates by ad position to examine just how important this is. The data we examined consists of a large sample set of all Marin US clients.
By examining click-through rates, we can already see that position #1 for smartphones is much more important than that of desktops. Surprisingly, tablets show a similar trend to smartphones, even though they use the same SERP format as desktops. Upon closer examination, however, we see that smartphone CTR drops off much more rapidly than either desktops or tablets, at an average of 30% per position, versus 22% and 28% respectively.
By looking at the CTR-share by ad position, we can see that almost 40% of click-throughs are made in the first position. This is a third more than on desktop, and 10% more than on tablet. Why does this happen? If we take a look at the differences between the desktop and smartphone format, we find that many times on mobile, only a single ad is displayed on the top of a SERP. Meanwhile, on a desktop SERP, we see three or more ads on the exact same search. Naturally, this means that smartphones will see a much larger percentage of clicks go towards the first result.
Anything to add? Be sure to leave a comment in the comments section below!
When Google introduced campaign-level mobile bid adjustments with enhanced campaigns in February, advertisers were concerned with the potential loss of control and precision over mobile bids. To address this, Google announced in April the addition of group-level mobile bid adjustments. For advertisers with large-scale campaigns, this added functionality allows search marketers to set granular, group-level mobile bid adjustments based on varying performance by device.
Since Google’s update became available in May, Marin has been working to fully integrate this functionality into our patented bidding algorithm. Today, we’re excited to announce that Marin’s bid optimization solution will now calculate and recommend group-level mobile bid adjustments for enhanced campaigns. In addition to calculating keyword-level bids for desktop and tablet devices, Marin will also automatically calculate optimal mobile bid adjustments to maximize mobile performance based on user-defined key performance indicators (KPI). These recommendations are calculated on a nightly basis, where significant performance data is available. For advertisers looking to optimize their enhanced campaigns in a multi-device world, Marin provides you with the control and precision required to maximize mobile clicks, conversions, and revenue.
For more information on optimizing enhanced campaigns with Marin Software, please contact your Client Services representative or email us at email@example.com.
Yesterday Google announced the rollout of enhanced campaigns, a major AdWords product release that attempts to simplify the management of campaigns across devices. With enhanced campaigns, search marketers will be able to target consumers based on device, location, and time of day through a single campaign. However, for search marketers that currently leverage separate desktop, tablet, and mobile campaigns, Google’s enhanced campaigns will remove some of the control and transparency we’re used to having. Additional details on enhanced campaigns can be found here.
What Does This Mean? To understand the implications of Google’s enhanced campaigns, let’s review the benefits and concerns.
Google plans to roll out enhanced campaigns across advertisers over the next few weeks. As a result, advertisers may not have immediate access to this feature within their accounts. By mid-2013, all campaigns are expected to have been transitioned to enhanced campaigns.
Earlier this week, Facebook announced the ability for direct advertisers and agencies to buy sponsored stories* on mobile devices, exclusively. Prior to this, Facebook controlled whether or not an advertiser’s sponsored story would appear in a user’s news feed for mobile devices. Furthermore, marketers had no choice in when their sponsored stories were shown and no means of segmenting out the performance by desktop and mobile. For those familiar with Google AdWords advertising, this new Facebook functionality is equivalent to desktop and/or mobile device targeting for paid search campaigns.
The sponsored stories targeting options now available through the ads API and Power Editor are:
What does this mean for Facebook and their advertisers? This change certainly provides marketers with more control over their ads and visibility into their data for optimizing campaigns. But to anyone familiar with advertising, this also means more ad revenue for Facebook. Consider these figures: Facebook made $3.2 billion in ad revenue last year, primarily from desktop advertising. And as of December, there were 901 million monthly active users, with 500 million of those being mobile. With the flood gates now open for sponsored stories on mobile devices and the continued growth of monthly active mobile users, it’s clear that Facebook is set to generate hundreds of millions, if not billions, of dollars in revenue from this untapped mobile ad market.
Though this announcement appears to be a win-win for Facebook and their advertisers, it remains unclear as to how mobile users will react to seeing these new ads in their news feeds. As a thought, Facebook may want to consider providing more visibility into the algorithm that influences the ads appearing in a user’s news feed, such as click-through-rate. This algorithm might be similar to Facebook’s existing EdgeRank, which factors Affinity, Weight and Decay into the ranking of social content appearing in news feeds. Developing a transparent and effective metric to promote ad relevancy would benefit marketers and Facebook users in a landscape of dynamically changing content and consumer intent.
Share your thoughts with us on this announcement in the comments section below.
*Sponsored stories allow Facebook advertisers to surface word-of-mouth recommendations about their brand that exists organically in the Facebook News Feed. Sponsored stories are different from ads and can amplify the brand engagement of the target audience. For example, if a person’s friends like a Page, in addition to seeing that news story in their News Feed, they can also see the same story on the right-hand column. Sponsored stories are available for ads that promote a Page, Place, Application or Domain.
We love our mobile devices, and according to our recent study of mobile paid search, we love searching on them. In looking across our client base the trend was unanimous, mobile search is up, way up.
In the U.S., we saw ad clicks from mobile devices increase 132% during 2011, and by the end of this year mobile will comprise 25% of all paid search clicks. Similarly, in the UK mobile ended the year with 15% of all clicks in the UK. And, even though it’s not as significant a percentage, mobile clicks in the Eurozone more than doubled in 2011.
Things get even more interesting for marketers when looking at the differences between smartphones, tablets, and desktops. Generally (UK was the sole exception), smartphones carry higher CTRs and lower CPCs, but the lowest conversion rates. Tablets beat desktops in CTR and CPC, come close to trumping desktops in conversion rate, and edge all devices out in cost per conversion.
So, what’s this all mean?
Mobile devices are not only changing the way consumers search and shop, but how marketers advertise. The immediate response by advertisers is to devote more budget to mobile search (we project ad budgets will fall just a bit short of click volume in 2012). However, down the road as savvy marketers adapt to mobile search scenarios, click to call, location-based promos, and integration with social will all become common place. Furthermore, attribution becomes a much larger issue, particularly in a scenario where a mobile search directly leads to an in-store sale. Who gets the credit?
How do you foresee search marketing changing with the increased adoption and use of smartphones and tablets?
Google recently projected 44% of searches for last minute gifts this holiday season will be from mobile devices. We do realize summer just ended and it may be a tad early for some to be thinking about the holidays; however, the stat did get us thinking about best practices when running successful mobile advertising campaigns. Here are three things we’ve noticed that you may want to consider:
1) Position More Important – A smaller screen equates to less ad real-estate on mobile devices. Typically only 1 or 2 paid search ads appear at the top of a mobile search. Consequently, it’s important to closely monitor the position of your mobile ads and adjust accordingly.
2) Tailor Mobile Ad Content – Although tempting, copying existing creative over to mobile campaigns tends not to work as well. We’ve seen short and sweet works the best with mobile ads creative. Certainly leverage all the characters you can, but be conscious about clarity so mobile users on the go accurately know what they’re in for.
3) Focus on Local Results – Often when searching on mobile devices users are trying to find an answer to an immediate concern whether it’s directions, nearest restaurant, or nearest store that sells a particular item. Advertisers that focus on taking advantage of locality tend to see better results. Local offers and coupons, particularly in-store coupons, within mobile ads improve click-through rates and conversions.
What have you found to work when running mobile ads?
With the recent news that Android’s share of market has passed Blackberry and taken a larger lead against Apple, it makes us all wonder how large mobile can grow and when we should all jump into the mobile game as well. There are many ways to get into the mobile space as an advertiser whether it is running ads on the search engine mobile sites, banners in apps, optimizing your own website for mobile, or even creating your own brand app.
Most advertisers pay to drive users to their mobile website through banners and ads in search engine mobile sites, but place minimal attention to using the same medium to drive traffic to their own brand apps. Sure, the app market is still young and you might think that there is nothing for you to gain by sending traffic to your own application or even in justifying that you should build one to begin with. Recent studies suggest that my previous statement could soon be false. IHS Screen Digest reported that the app market (run by Apple, Google, Nokia, and Palm) is going to be worth over $8 billion by 2014, with a predicted 78% growth in 2011. If you have your own app, Google Adwords allows you to drive traffic to the Apple App Store or Android Market and claim your piece of the pie. Currently Apple is expected to retain 60% of the paid apps market but with the increased use of Android smartphones, the Android market is only expected to increase its market share to close in on Apple.
@boostctr Thanks to Sarah Burns for contributing!