Marketing Insights
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Helping our customers during the COVID-19 pandemic

Helping our customers during the COVID-19 pandemic

By   March 16th, 2020

To our valued customers and partners,

While everyone across the world continues to navigate the uncertainty of COVID-19, Marin Software is committed to supporting your business throughout the course of this pandemic and to providing continuity of service at all times. Our hearts go out to all those who have been impacted by the virus. To those who are sick, we wish you a full recovery. To those who work in emergency services and patient care, thank you for your service and we are thinking of you.

While marketing may not seem “top of mind” right now, our mission is to enable you to continue, or adjust, your marketing operations, help you respond to the unique demands that your business may be facing, and keep your initiatives moving forward as appropriate. For 14 years, Marin has helped marketers measure, manage, and optimize their online direct marketing to deliver on their business requirements — to acquire new customers, get their message out to a key audience, or build awareness. At this time of great change for all businesses, you can count on Marin to support you.

Marin’s leadership team is meeting frequently to assess and adjust to the situation as it evolves. We take guidance from government and public health authorities in each location in which we operate. Our first priority is the welfare of our, and our customers’, employees.

  • Like many of you, Marin has temporarily moved to 100% web-based meetings, for both internal and customer meetings. We will continue to be available for regularly scheduled meetings, however we understand if you need to reschedule anything.
  • Marin has maintained and enhanced for years a business continuity plan which directs our technical and training investments. We expect the pandemic not to cause changes to our availability or uptime.
  • Marin has a globally distributed team, which is 100% enabled to work from home. This provides us operational resilience across time zones. You should expect a similar level of service from Marin as you have always received.

We are working tirelessly to help everyone stay safe while at the same time continuing to serve you. Please reach out to your local Marin team or support@marinsoftware.com with any questions, concerns, or if you need any additional help.

Sincerely,

Chris Lien, CEO