This is a guest post from Garrett Mehrguth, CEO of Directive Consulting, a Google Partner and MozLocal Recommended Agency serving small to enterprise level firms.
Thumbs and tiny screens can be tricky. Users have unique needs when they’re on a mobile device, and as advertisers, it’s critical that we create a conversion-friendly mobile experience. By the end of this post, you’ll be equipped with the knowledge to take your mobile campaign conversions to the next level.
You can never assume that you know why your users are on a mobile page. And, throughout the mobile user’s conversion journey, there are countless screen sizes and roadblocks. Finding a tool that allows you to record visitors, analyze form drop-offs, create heat maps, and measure funnels is crucial for improving your Conversion Rate Optimization (CRO).
It’s possible to drastically improve ROI with elements like average fold analysis on mobile and other tools included in a conversion tracking software suite. In general, you don’t want your call to action below the fold on a mobile page. Remember, thumbs are powerful extremities and they shouldn’t be forced to scroll.
It would be a total shame if you lost all of your calls to action when someone scrolls! A great way to prevent your call to actions from going unnoticed is to install a sticky menu on your landing pages.
With a sticky menu, you can improve conversions and keep your CTA within a thumb’s distance at all times.
Users on mobile know that underlined items are hyperlinked. Not only do we want to make our number clickable, we want the user to inherently know that it’s clickable. Ideally, this number is a part of a sticky menu as mentioned in change #2.
Furthermore, if you really want the number to pop, take advantage of a secondary color from your brand playbook and go bold. The goal here is to make sure that the user knows they can call you.
In a great presentation, @BryantGarvin touches on a very valuable aspect of mobile CRO – keyboards. After using your conversion tracking software, dive into your mobile sessions. When users enter their number on mobile forms, are you using the right keyboard? Make sure you’re leveraging <input type=”tel”>.
Furthermore, if you’re using a checkout, make sure you set your credit card fields to <input type=”tel”> as well. Full details from the presentation here!
When your user comes to your mobile landing page, they’re often in a very unique situation. Occasionally, it could be an emergency. It’s critical that your copy speaks to this urgency and highlights your unique selling point while answering their #1 question.
Take the example above. Notice that “Available 24/7” is the first information a user sees. If you’re available to answer the phone 24/7, make sure your user knows! Also, notice “Tap # To Call: 949-362-5388” – here, the action we want the user to take is clear. Lastly, the user’s top questions are answered: Where do you service? How much will it cost?
When designing copy for mobile landing pages, leave nothing assumed, and guide the user as much as possible.
For certain industries, call-only ads present a terrific opportunity for your mobile campaigns. Frankly, if you’re in an industry where the end goal is phone calls, why not just have the user call you?
If you can take out a step in the funnel, you’ll be able to drastically increase conversions and compete at a higher level by allowing a user to complete their desired actions. Here are some key steps to keep in mind:
Regardless of where you are today, make these changes and monitor for growth. As always, test and improve, but this should give you a running start.
2015 was a banner year for mobile.
Continuing its ascent into the status of omnipresent being, global smartphone adoption reached an all-time high last year and shows no signs of slowing down. Thanks to this rapid expansion of smartphone usage around the world, advertisers now have an opportunity to reach consumers even more easily.
We sampled the Marin Global Online Advertising Index, composed of advertisers who invest more than $7 billion in annualized ad spend on the Marin platform, to analyze data from around the world to create our latest annual benchmark report.
We uncovered three key findings:
For detailed information on 2015 search, social, and display mobile performance – including detailed data charts with YoY performance and further recommendations for 2016 – download our Mobile Advertising Around the Globe: 2016 Annual Report.
Google AdWords now lets you upload both Identifiers for Advertising (IDFAs) and advertising IDs in bulk so that you can target your mobile app users using the Google Display Network. Although you can use this feature to solicit new users under the right circumstances, its chief use is re-engaging your mobile app users.
After all, your current mobile app users are your easiest source of IDFAs and advertising IDs, meaning you’re going to struggle making the most of this feature if you don’t already have a user base.
Regardless, you shouldn’t see this as a limitation but rather a reminder of the importance of re-engaging your mobile app users.
This is mainly because re-engaging your mobile app users can boost the success rates of your mobile advertising – though it’s important to note that there are a number of reasons why Google AdWords is now particularly useful for this purpose. And, successfully re-engaging those users will contribute to creating a “consumable experience” that makes them want to keep coming back for more.
Generally speaking, you can convince your existing users with much greater ease than your potential users. In part, this is because you’ve accumulated goodwill with your existing users, meaning you’ll have a much easier time convincing them you’re trustworthy, likable, and reliable.
However, it’s also important to note that you have existing data on their purchasing patterns, meaning you can tailor your mobile advertising for the best results. Summed up, you should focus on existing rather than potential users because it costs you less time, effort, and other resources to convince them on average.
Re-engagement can be useful throughout an app’s lifecycle, meaning that the resources spent on such mobile advertising can prove useful longer than otherwise possible.
For example, you can use it to solicit new users for a similar app, build loyalty in existing users by making them more invested in an app they’re already using, and even bring back past users by reminding them of the app’s existence at an opportune time.
Simply put, re-engagement is so versatile that it can be used for all stages of an app’s promotion.
Finally, mobile advertising has become more important, with no signs of stopping in the foreseeable future. This is because the number of mobile app users is continuing to rise as mobile devices become more convenient and more powerful. As a result, you can expect a better rate of return by spending your dollars on mobile advertising rather than the other options out there.
With that said, just because you can count on this latest Google AdWords feature to be useful, it doesn’t mean you can slack off when it comes to creating your mobile advertising for re-engaging your mobile app users.
As always, if you want to convince your mobile app users to pay attention – and consider your brand a consumable experience – your advertising needs to show your app as useful and interesting. Furthermore, you need to use your existing data to figure out what will appeal the most to them before sending it out at the right times, which is where the rest of Google AdWords features will prove to be beneficial.
Every year, Q4 is huge for retail advertisers and other verticals looking to capitalize on holiday shopping sprees. In 2015, even more ad spend was devoted to capturing people’s attention at the moment they’re most likely to buy the perfect gift.
We sampled the Marin Global Online Advertising Index, which looks at over $7 billion worth of spend in the Marin platform, and one thing was clear: people are wedded to their mobile devices.
Time and again, the Q4 2015 data played this out, with across-the-board increases in mobile spend, ad clicks, and impressions. When it came to search, however, consumers still preferred powering up their desktop computers and doing a deeper dive on a larger screen.
For detailed information on how the 2015 shopping season played out across devices for search, social, and display – and what you should do to stay ahead of the game – download The Q4 2015 Performance Marketer’s Benchmark Report.
The world of social advertising changes every day, and it can be a lot to keep up with! There are new ad types, forming partnerships, emerging tech, financial announcements, and the list goes on.
If you’re feeling a little behind on the latest, need-to-know news, grab a cup of coffee and take five minutes to catch up with this
Quick recap: Twitter announced a new algorithmically sorted way to view the timeline, although it’s not yet turned on by default. Consider it the “while you were away” feature on steroids.
What it means for advertisers: Advertisers have come to expect lower Facebook engagement on organic content, so the same fears may come into play here. Twitter representatives have said that ads will appear in the newly sorted timeline, but that the best content will rise to the top regardless of whether or not it’s paid. Expect Twitter to continue evolving in its quest to revive shareholder value.
Quick recap: Instagram rolled out support for 60-second video ads, a big change from the previous limit of 30 seconds. T-Mobile (did you catch the Drake commercial?) and Warner Bros. were among the first brands to test the extended video ad type.
What it means for advertisers: Instagram video ads can now be anywhere from three to 60 seconds, giving advertisers lots of room to creatively tell a story. Support is already available on Marin Social for advertisers who want to get started right away.
Quick recap: It was a great quarter for Facebook! The network beat estimates, announced $5.8 billion in revenue, and revealed it now has more than 1.59 billion monthly active users.
What it means for advertisers: The entire earnings call transcript is worth a read. To align with Facebook, advertisers should place extra focus on their mobile, video, and Instagram strategies.
Quick recap: Viacom and Snapchat announced a major partnership deal, which will give Viacom exclusive rights to sell Snapchat advertising.
What it means for advertisers: Viacom’s core investment in broadcasting and cable, combined with this new focus on social, hints at just how important cross-channel advertising is becoming. If Snapchat’s not your cup of tea, consider other tactics such as triggering social ads based on TV commercials, or running similar video content across Facebook, Instagram, Twitter, and TV.
Quick recap: Free Basics by Facebook is a free, zero-rated platform that provides access to basic Internet services (news, health, education, sports, etc.) in developing parts of the world. Net neutrality concerns have made it controversial, and India recently passed legislation that caused Facebook to shutter Free Basics in the country.
What it means for advertisers: Free Basics will still exist in over 30 other countries, and Facebook plans to continue efforts to connect people in India. There are no ads in the Free Basics version of Facebook. However, international advertisers should consider taking advantage of new Facebook ad types (like Slideshow Ads) to reach users with slow connections in high-growth areas.
Quick recap: Facebook announced plans to roll out an automated video caption tool, coming soon.
What it means for advertisers: Once the feature is rolled out, advertisers will no longer need to embed captions or upload their own caption files. Facebook’s internal tests show that video ads with captions increase video view times by about 12%!
Quick recap: Twitter announced a new ad product called First View. It will allow advertisers to do a 24-hour takeover of the top ad slot in the timeline with a Promoted Video ad.
What it means for advertisers: Brand advertisers, rejoice! First View will offer a high-impact way to drive awareness at scale and gain maximum exposure for your brand.
Quick recap: Instagram users will now be able to quickly switch between multiple accounts, without having to log out.
What it means for advertisers: This is an exciting change for social media managers who run multiple Instagram accounts. However, larger advertisers who use a tool to manage their accounts won’t see much of an impact.
The year is 2016, and Facebook will soon be 12 years old. As Facebook hits puberty, it’s no longer just an influencer platform – now, it delivers actual (and many) conversions to social advertisers.
We took a look at Facebook’s growth and development over the last year, and three main trends stood out as being the most significant for the platform: clicks, video, and geotargeting.
Social media targeting in general is the most precise it’s ever been, and it’ll only get better this year. In 2015, Facebook click-through rates (CTR) more than doubled. Why is this?
For Facebook advertisers, this translated to a sharp increase in CTR and lower cost-per-click.
In 2015, video was one of the fastest growing sectors of online advertising, and Facebook quickly picked up on this trend. We’re now used to seeing video ad formats in our news feeds.
According to Facebook, by the end of 2015 there were eight billion average daily video views, or 100% growth in a seven-month time period.
This incredible growth is part of the reason Facebook is investing so much attention on improving and refining video ad formats to increase user engagement and relevance. And, there’s a lot of potential for Facebook video ad sales to take off in 2016. The future looks bright for this ad format.
During 2015, geotargeted ads gained major steam on Facebook, due in no small part to Facebook’s improvements to their local ad type. Hyper-local ad targeting on social media has allowed marketers to reach very specific audiences to within a mile of particular locales.
This hyper-local targeting easily synergizes with mobile ad formats, such as click- for-directions or click-to-call to reach nearby audiences that have high engagement rates for local brick-and-mortar businesses. Since 2010, locally targeted social media ads have grown a compounded 33% every year, with $8.3 billion worth of ads in 2015.
For more information on current trends in Facebook advertising – including year-over-year trend charts and the latest intelligence on mobile – download our report, The State of Facebook Advertising: Clicks, Videos, and Geotargeting.
Super Bowl 50 is here, and the cost to advertise is heating up faster than the Broncos/Panthers rivalry. In fact, CBS is charging up to
$5 million for a 30-second ad spot during the big game. According to eMarketer, the top five Super Bowl advertisers have spent a total of $745.1 million for the privilege over the past 10 years.
While the Super Bowl is a great time to drive awareness with cute Budweiser puppies and ridiculous Doritos commercials, most advertisers can’t afford to shell out that kind of money. Here are four strategies to help marketers of all sizes take advantage of the Super Bowl without breaking the bank.
Make sure you have a cohesive plan in advance of the big day that includes organic and paid teams, and all marketing channels where you have a presence (search, social, display, etc.). With a solid strategy in place, you’ll have a good foundation to help you capitalize on any spontaneous moments that may occur, such as Oreo’s quick “dunk in the dark” reaction in 2013.
Here are a few recommended tactics:
During the Super Bowl, millions of Americans are watching more than just the TV screen. They’re grabbing recipes from Pinterest, posting photos of their gameday garb on Facebook, and sharing their real-time reactions on Twitter. Advertisers who understand this second-screen behavior are in the best position to take advantage using a mobile-first approach.
Facebook, Instagram, and Twitter all offer top-notch video advertising formats, so you can run your commercial without dropping $5 million. Captivating video formats provide an exciting way to engage with users who skim through their phones while watching the game. Other things to consider:
If you already have a good baseline social advertising strategy, take things to the next level using TV Sync technology. TV Sync allows you to automatically activate your social ads based on customizable offline events like television flight schedules, live programming, weather changes, or sporting events – all in real time. It’s a powerful way to amplify your reach and drive engagement across screens.
TV Sync allows you to:
Last but not least, consider using these strategies beyond Super Bowl Sunday. Every day is a great chance to extend your advertising beyond TV, onto the second screen and into the virtual living room.
Consider applying these ideas during primetime TV shows, live awards events, college or national sporting events, the World Cup, the Lumberjack World Championships, or any time at all.
December has always been a frenzy of retailer activity, and the biggest month of the year for most, if not all, of them. Many retailers rely on a strong end of the year to buoy profits and plan accordingly for the new year.
We took a look at retail search advertiser behavior last month to see how the dust settled.
Compared to November and December 2014, this year’s holiday season actually saw less search growth. Ad spend in 2014 grew 27% in December when compared to October, while it only grew 16% in 2015.
However, clicks grew comparably, at 22% vs 19%, respectively, and ad efficiency also went up year-over-year. While CTR was only 6% higher in 2014, it was 18% higher in 2015, largely due to the growing adoption of PLAs and mobile.
December 2015, in particular, saw large, predictable spikes during the month that coincided with holiday sales. In the week leading up to the 25th, clicks and spend spiked over 250%, peaking during Christmas day itself when compared to the December average. This is very similar to 2014 behavior, and again, there were higher CTRs, largely through mobile and PLA growth in proportion to text ads.
Overall, this holiday season was very successful for retailers, who embraced newer ad formats to great effect.
By now, you’ve likely seen or heard about buy buttons, which are a quick way for customers to purchase directly from search, social, and video platforms. How should digital marketers work with buy buttons this holiday season?
First, let’s review the statistics.
202%. The year-over-year lift in social media-referred orders that Shopify reported.
60 million. The number of shoppable pins on Pinterest.
84%. The percent of Pinterest buyable pin-referred orders coming from new customers, according to one advertiser case study.
These data points indicate a growing trend toward social as a shopping discovery tool. One thing missing from the statistics is the success of buy buttons from a revenue standpoint. Since buy buttons are relatively new, it’s still too early to tell how successful they’ll be in generating sales, making it uncertain whether to prioritize them over other tests this holiday season.
Still, it’s worth it for brands to begin preparing now, given the investment being made in buy buttons across the digital ecosystem. It’s easy to imagine that customers will quickly become accustomed to social discovery-fueled shopping, facilitated by buy buttons.
Let’s take a moment to recap some of the major networks with buy buttons, many of which still have the ad units in beta, with a select group of advertisers:
As part of its action-oriented suite of ads released in June, Instagram has an ad unit with several call-to-action options including “shop now,” which allows users to make a purchase while staying within Instagram.
Pinterest has made Buyable Pins available to advertisers on select e-commerce platforms since late June.
In mid-July, Google announced it’s beta testing its own version of the buy button in mobile paid search results.
In late September, YouTube launched Shopping Ads, which include a click-to-buy option within partner videos.
In late September, Twitter announced U.S. advertisers on select e-commerce platforms have access to buy buttons in tweets.
Facebook, which has tested a buy button for over a year, in October announced it’s testing a shopping tab, enabling users to shop directly in the platform without visiting a brand’s site.
With so many major networks supplying buy button-infused ad inventory, customer shopping behavior will be influenced—it’s just not clear yet how and to what extent. At this phase, it’s worth testing buy buttons on a small scale to establish a benchmark and to begin collecting intelligence to inform next year’s holiday buy button strategy.
Sarah manages Content Marketing at Boost Media and leads a team of marketing professionals to drive revenue through complex B2B marketing campaigns in the ad tech industry. Prior to joining Boost, Sarah developed marketing and sales strategy at BNY Mellon, a top 10 private wealth management firm. In a former life, Sarah worked in journalism writing for magazines including Boston Magazine, The Improper Bostonian, and Luxury Travel. When she’s not writing engaging content, Sarah enjoys cooking, running, and yoga.
Boost Media increases advertiser profitability by using a combination of humans and a proprietary software platform to drive increased ad relevance at scale. The Boost marketplace comprises over 1,000 expert copywriters and image optimizers who compete to provide a diverse array of perspectives. Boost’s proprietary software identifies opportunities for creative optimization and drives performance using a combination of workflow tools and algorithms. Headquartered in San Francisco, the Boost Media optimization platform provides fresh, performance-driven creative in 12 localized languages worldwide.
In just a year, display has gone from a desktop-based ad channel to a mobile one, showing a dramatically faster shift than either search or social. Not only has the display advertising world seen huge changes this year, but even more changes are anticipated in 2016.
This is indicative of a larger trend in digital advertising as a whole, where consumers are spending more time and attention on mobile devices like smartphones and tablets instead of desktops. In response, advertisers are allocating more and more of their display budget to targeting mobile consumers.
During Q3 2015, consumer engagement with display ads moved very decidedly towards smartphones. Over half of all display ad clicks came from a smartphone, and these ad clicks resulted in the majority of conversions.
eMarketer predicts that, by end of year, 60.5% of display ad budgets will be on a mobile device, and we’re seeing the same trends within Marin. This added consumer attention has translated to heightened innovation in the mobile display ad space. New formats for display ads are coming out on a regular basis, replacing the old banner ads to help encourage more click-through and conversion on mobile display ads.
For more information about the current state of display advertising and forecasts for 2016, download our report, The Q3 2015 Performance Marketer’s Benchmark Report, and check out our industry infographic below.